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JWC FAQ

  • Updated


 

About Just Wine Club Membership 

  1. What is the Just Wine Club (JWC) membership?
    Just Wine Club (JWC) is a paid membership by FairPrice Group designed for wine lovers.

    Members enjoy:
    • 8% discount on eligible wines at FairPrice, FairPrice Finest, FairPrice Xtra, and FairPrice Online. 
      1. Discount is applicable to the following wine categories: 
        Red wine, White wine, Rose Wine, Dessert Wine, Sparkling Wine and Champagne. 
      2. Discount is not applicable to wines supplied and sold by marketplace sellers through the FairPrice Group app or the FairPrice website. 
    • Invitations to events including wine pairing dinners and premium wine sales.

       
  2. How much is the membership fee?
    Membership is available at $20 for 1 year or $35 for 2 years.

     
  3. Why do I need a FairPrice account to apply for Just Wine Club (JWC) membership?
    Just Wine Club memberships are managed through the FairPrice Group app. You will need a FairPrice account to activate your membership and enjoy your benefits.

     
  4. I completed my Just Wine Club (JWC) membership application and made payment, but have not received a confirmation email. What should I do?
    If your payment was successful, your membership is already active. You can verify this by logging in to the FairPrice Group app, go to the ‘Memberships’ page, and select ‘My Memberships’ to view your membership details. 

    If you did not receive your confirmation email, please check your Spam, Promotions or Junk folders. 

If you still cannot locate it, please feel free to contact our support team for assistance.

 

  1. Can I apply for a physical membership card?
    Just Wine Club is a digital-only membership and physical membership cards will not be issued. You can access your membership anytime through the FairPrice Group app. 

     
  2. What can I do with the Just Wine Club membership portal?
    Think of the portal as your personal wine concierge. It’s a dedicated digital hub where you can track your savings, book exclusive wine events and explore curated wine content.

Discounts & Benefits

  1. Can I enjoy the Just Wine Club membership discount immediately after signing up?
    Yes, your 8% wine discount is activated immediately once your membership payment is successful.

    For online purchases, simply log in to your FairPrice account using the same email address registered for your Just Wine Club membership and the discount will automatically apply to eligible wines at checkout.
    For in-store shopping:
    1. Log in to the FairPrice Group App 
    2. Tap “Pay/Earn” button on the bottom right corner of the screen
    3. Present your QR code to the cashier* before making payment
    *The cashier may ask for your valid identification (e.g. NRIC, FIN) for age verification. 
     
  2. Is the Just Wine Club (JWC) membership discount applicable to wines on promotion?
    Yes, members can enjoy an additional 8% discount on top of promotional prices, unless otherwise stated.

     
  3. Is there a minimum purchase amount/quantity required to enjoy the discount?
    No minimum purchase quantity or amount required to enjoy the Just Wine Club discount. Simply present your Pay/Earn QR code from the FairPrice Group app at checkout, and the 8% discount will apply to any eligible wine purchase. 

     
  4. How do I enjoy the 8% discount when I purchase wine online?
    Log in to your FairPrice account using the same email address linked to your JWC membership.

When you add eligible wines to your cart, the “8% OFF for JWC” discount will be reflected at checkout automatically.

For example:

The membership discount on wines is applicable for purchases made at all FairPrice, FairPrice Finest, and FairPrice Xtra stores, as well as FairPrice Online. It excludes Chinese/Japanese/Korean wines, liquor, beer, other alcoholic drinks, as well as wines supplied and sold by Marketplace sellers through the FairPrice Group App or Web.

  1. Can I enjoy the Just Wine Club (JWC) membership discount with my NRIC/FIN card?
    No. You must present your JWC membership (via the FairPrice Group app QR code) to enjoy the membership discount. 

     
  2. What products are not eligible for JWC discount?
    The 8% discount is not applicable to wines supplied and sold by Marketplace sellers through the FairPrice Group app or the FairPrice website. 

     
  3. Why didn’t my 8% JWC discount apply?
    Your discount may not apply if:
    - The wine is not eligible for the JWC discount.
    - The product is sold by a Marketplace seller.
    - Your membership has expired.
    - You were not logged in to your FairPrice account when shopping online.

If you believe the discount should have applied, please contact our support team for assistance.

Renewals and Updates

  1. How do I renew my membership?
    Your Just Wine Club membership is set to auto-renew by default to ensure your benefits continue without interruption.

    You can check your membership status and renewal details by visiting “My Memberships” in the FairPrice Group app or website.

     
  2. When will I be charged for auto-renewal?
    Your membership will be automatically renewed on your membership anniversary date, based on the plan you selected at signup.
    - Annual Plan: Charged once every year on your anniversary date.
    - 2-Year Plan: Charged once every two years on your anniversary date.

Note: If your renewal date falls on a day that doesn't occur every year (like 29 February), you’ll simply be charged on the following day.

  1. How do I update my personal information?
    You can update your details by logging into your FairPrice account profile on the website or the app.

     
  2. How do I contact Just Wine Club?
    If you need assistance, you may contact us through the following channels:
    - Live Chat: Speak with our AI assistant via the Just Wine Club membership portal
    - Phone: Call us at 6370 5858 (Daily, 8:30 AM – 6:00 PM)
    - Online Enquiry: Submit your request through our web form.

Membership Cancellation and Refunds

  1. How do I cancel my Just Wine Club membership?

You may cancel at any time through your ‘Just Wine Club Membership' setting.  We’re always looking to improve, so we’d value any feedback you have on your experience.


 

  1. Will I get a refund upon cancellation of Just Wine Club membership?
    Refund eligibility depends on whether any membership benefits have been used during the current membership term.
  • If no benefits have been used: You may be eligible for a refund. Once processed, your membership will end immediately.

    Example: Danny signs up for a 1-year membership in February 2026. In February 2026, he decided to cancel. Because he has not used his 8% discount or attended any events since signing up, he is eligible for a refund.

     
  • If any benefits have been used: Refunds will not be issued. However, your membership will remain active until the end of your current membership period.

    Example: Sarah signs up for a 1-year membership in February 2026. In March, she uses her 8% discount to buy a few bottles of wine. When she decides to cancel in June 2026, no refund is issued because she has already enjoyed the member benefits. Her membership will remain active until it completes its full cycle in January 2027.

     
  1. How and when will I receive my refund?
    Approved refunds are credited back to your original payment method. The credit should appear on your next billing statement, depending on your bank's processing time.

Events and Bookings 

  1. How frequent are Just Wine Club events?
    We host curated wine tastings and pairing dinners several times throughout the year. Invitations are sent via email and will also be available on our membership portal.

Pro-tip: To ensure you never miss an exclusive JWC experience, make sure you've opted in to receive our updates in your Preference centre. 

  1. Can I bring a guest to Just Wine Club (JWC) events?
    Yes. While JWC events are curated for members, you may purchase an additional guest ticket (subject to availability) so your guest can join you at the event.

Guest ticket pricing and availability will be indicated on the event registration page.

  1. What happens if I can’t make it to an event I signed up for?

If you are unable to attend, you may cancel your registration and receive a full refund if the cancellation is made at least 7 days before the event date.


 

Refunds will not be issued for cancellations made within 7 days of the event.

 

  1. Can I transfer my participation in a JWC event to another person?

JWC events are exclusive to members and a member’s ticket cannot be transferred.


 

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